United Airlines better get their legal team ready, because a lawsuit is likely going to be launched against them.
A shocking video surfaced last week showing several airline security officers forcibly removing a paying customer from a flight.
United overbooked the flight and wanted to fly four of their crew members on the plane. At first, they asked passengers if they would accept a new flight and a cash incentive. None of them agreed to it, so United decided to use the lottery system. Four passengers were selected at random and told to leave the plane.
One of those who was selected was a doctor that was flying to help an understaffed hospital. After refusing to give up his seat, security officers roughed him up, knocked him out, and dragged him down the aisle.
“Flight 3411 from Chicago to Louisville was overbooked,” a United spokesperson told Yahoo News when asked about the incident. “After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate.”
— Tyler Bridges (@Tyler_Bridges) April 9, 2017
— Jayse D. Anspach (@JayseDavid) April 10, 2017
This is beyond shocking and not how you treat a paying customer. United suggested that the entire process is voluntary, but there is nothing voluntary about what happened to that man. Hopefully he sues them for this and gets a massive settlement, because no one deserves to be treated like that, especially if they are a peaceful, paying customer.