To say that April was a bad month for United Airlines would be a massive understatement.
The airline made headlines after a video surfaced showing airport staff forcibly removing a passenger from one of their flights.
After the liberal media picked up the story, revealing that the passenger was a doctor, United Airlines immediately started receiving flack for the incident.
CEO Oscar Munoz issued a massive apology via email on April 28 to try and stop the bleeding and to repair the airline’s reputation.
“Earlier this month, we broke… trust when a passenger was forcibly removed from one of our planes. We can never say we are sorry enough for what occurred, but we also know meaningful actions will speak louder than words,” Munoz wrote.
“We will no longer ask law enforcement to remove customers from a flight and customers will not be required to give up their seat once on board — except in matters of safety or security,” he wrote.
“We will increase incentives for voluntary rebooking up to $10,000 and will be eliminating the red tape on permanently lost bags with a new ‘no-questions-asked’ $1,500 reimbursement policy,” he wrote.
Good on Munoz to take responsibility for what happened. Consumers pay a lot of money for their airline tickets, they do not deserve to be treated like prisoners.
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