United Airlines seems to be on a roll this week, mucking things up for themselves yet again. Their new victims? Michael Hohl and Amber Maxwell, an engaged couple on route to their wedding in Costa Rica.
The incident took place on a trip from Salt Lake City, where there was a layover at George Bush International Airport. The couple was the last to board the plane and when they got to their seats, a man was sleeping in them. Instead of rudely waking the man when there were plenty of empty seats available, they moved up from the 24th row to the 21st row, still staying within the economy seating.
They were approached and said that they had to return to their seats, which they did, but were removed from the plane. They were quick to comply in light of the recent incident with Dr. David Dao being assaulted and dragged off the plane. If United keeps treating their passengers with such disdain, they’re going to find that they don’t have any soon enough.
From Fox News:
“They said that we were being disorderly and a hazard to the rest of the flight, to the safety of the other customers,” Hohl said. Hohl added that they did ask to be upgraded, but were told no, the Dallas Morning-News reported.
United Airlines said in a statement that the couple repeatedly tried to sit in the “economy plus” seats. “These passengers repeatedly attempted to sit in upgraded seating which they did not purchase and they would not follow crew instructions to return to their assigned seats,” the airline said.
The couple was rebooked the next morning, but Hohl said they would not use United Airlines again to fly.
“I think customer service and the airlines has gone real downhill,” he added. “The way United Airlines handled this was really absurd.” In wake of the incident on a United Express flight last week, United announced it is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.