CVS has had to issue a formal apology to Lillian Rimmel after an incident on Friday night. She was trying to buy a birthday card and entered the store at 9:50 pm. Rimmel was not aware that the store was about to close.
At around 10 pm she walked towards check out, which caused her to accidentally trigger a motion sensor alarm. She got barricaded inside the store.
Sirens started to blare and a metal security gate blocked the front entrance. Rimmel them panicked and started screaming for help.
She called the police while standing in front of a security camera because she was afraid that someone would think that she was trying to rob the place.
The officers contacted the manager, who came back to let her out. Police arrived first on the scene and helped calm her down.
Rimmel said that she was not sure how the employees of the store missed her, as she is really tall and can easily be seen over the partitions.
A store manager said she couldn’t comment, but CVS spokesman Mike DeAngelis said in an email Monday that the company “sincerely apologizes” for the incident.
“We are reinforcing the correct store closing procedures with all of our stores to prevent this from occurring again,” DeAngelis said.
Lillian Rimmel stopped at a Titusville CVS at 9:50 p.m. Friday to make a quick purchase, unaware the store was about to close. As she walked toward the check out just after 10 p.m., she triggered a motion sensor alarm and found herself barricaded inside. A metal security gate blocked the front entrance as sirens blared.